Kempinski Nile Hotel, Cairo

Location

Hotel has a very good location. We arrived late and our family room was not ready. We waited for 1h to finalize everything and it was after midnight. The problem was the transferring data from booking to hotel, and same for payment. I couldn’t pay using e-card, virtual card. Hotel required only physical. But I did all reservations using my virtual card because it’s convenient. So, at night at the arrival day I spent 1h to solve this issue. They cancelled my reservation and did new one. About food: breakfast is good, variety of choice. Rooms require renovation, air conditioners are very old. Beds and pillows are good. Family room is okay but for kids their room was too small. It had sofa, small table, +2 extra beds. No space at all.

What I like about this hotel is proximity to downtown Cairo, ease to get to airport, cleanliness and the team who have an impact into your stay. Concierge friendly, knowledgeable, high standard team with the “lady in red” team ensuring your stay is exceptional, not just good, with the front of house team reception adding to exceptional welcome & problem solving. Housekeeping, bar and breakfast staff add to team satisfaction. I went to spa this time and again exceptional. Thank you all the team. You all have an impact into stay.

A graciously styled hotel that has a feel of classic luxury. I was looking for something that was smaller, with a more intimate feeling than the big contemporary hotels that for me are a bit soulless. My travel agent suggested the Kempinski and it was exactly what I wanted. The location is great. I thought of staying in Giza but I am glad I chose downtown instead because I wanted an experience of being in the city.

I highly recommend Kempinski Nile Hotel in Cairo for an exceptional stay experience. Location: The hotel is ideally situated with a prime location overlooking the Nile River, offering guests stunning views and easy access to the city’s key attractions. Service: The staff was outstanding—warm, supportive, and attentive. From the front desk to the coffee shop and concierge team, every member provided top-tier service, making my stay both comfortable and enjoyable. Rooms: While my room was somewhat smaller than expected, it was well-maintained, with clean, comfortable beds and spotless bathrooms, ensuring a restful environment. Breakfast: The breakfast selection was diverse and delicious, deserving a solid 4 out of 5 stars. While everything was flavorful, a few hot items could have been warmer. The serving team, however, was friendly and welcoming, adding to the overall positive experience. Additional Observations: Although the lobby didn’t have the expansive luxury found in other nearby hotels, this was only a minor aspect and did not detract from my stay. I also appreciated the team’s daily follow-ups to ensure our comfort, which truly showcased their dedication to guest satisfaction. Overall, Kempinski Nile Hotel left a remarkable impression, offering excellent value, attentive service, and a memorable stay. I look forward to returning on my next visit to Cairo.